万博彩票

提供優質服務,我們義不容辭

發布日期:2019年01月11日 | 來源:吉成集團 | 關注175


       服務是酒店的產品,服務質量對酒店競爭具有決定性作用,對酒店來說,經營是前提,管理是關鍵,服務是支柱。服務質量不僅是管理的綜合體現,而且直接影響著經營效果,服務質量不僅是產品,也是贏得顧客的關鍵,優質服務是使酒店只有競爭力的前提,酒店經營的好壞最終取決于服務,為客人提供全方位的服務,使顧客感到親切、舒適、方便、安全,有一種“賓至如歸”之感,顧客才會再次光顧,“財”源不斷。因此,客源就是財源,顧客就是“財神”,只有優質的服務,“財神”才會降臨。



  
       客房部處于中間環節,負責客人入住期間的大部分服務工作,客人住店期間,在客房停留的時間最長,接觸和享用客房服務的機會多,時間長,為了能夠更加優質的為客人服務,我們讓所有的員工注意觀察:客人的喜好、生活習慣,從客人的神情、舉止中發現客人的需要,正確把握服務時機,服務于客人開口前,力求服務工作完善妥當,體貼入微,面面俱到,并及時將各種信息輸入電腦,為下次客人再次入住提供更優質的服務。
       經過長時間的經驗證明,酒店服務工作中最容易引起客人投訴的是服務效率占了很大比例,“等人心焦”是說等候是一件非常令人討厭的事,等候會使人產生煩躁心理,對于外出旅行的人來說,時間比較緊,何況離家外出本身就有一種不安全感,而等候會強化這種心理。所以我們增加中班人員,同時減少了開空房夜床的工作,讓服務員有更多的時間進行對客服務,所有服務必在3分鐘之內進行提供,降低客人投訴率。
我們全體員工時時記著“顧客是上帝”,顧客有服務要求是正常的,“顧客總是對的”,顧客的每次呼喚并不是一次麻煩,而是一次讓顧客滿足的機會,要抓住這次機會提供好的服務,我們時刻準備著為客戶提供優質服務義不容辭!我們堅信,有酒店全體同仁的努力、有公司的正確領導,打造太平湖森林木屋酒店五星級酒店近在咫尺。

万博彩票
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